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MICBRICKS

Consumer rights

Withdraw from a purchase

This applies to consumers in the EU and UK.

If you’re outside those regions this form still works and we’ll still read it — but the statutory 14-day right described below is EU/UK law and may not apply to your purchase. Either way, if something is wrong with a set, get in touch and it will be put right.

EU and UK consumers normally have 14 days to withdraw from an online purchase without giving a reason.

Digital downloads are a special case. Because instructions are delivered immediately as a file, that right ends once the download begins — but only if you explicitly agreed to that at checkout. We ask for that agreement with a tick box before payment, so you always know before you buy.

So: if you have not downloaded the instructions, you can withdraw and be refunded in full. If you have already downloaded them, the right no longer applies — but submit the form anyway if you think something is wrong, and it will be looked at properly rather than refused on a technicality.

The address you used when buying.

Optional. If you can’t find it, submit anyway and we’ll look it up.

Entirely optional — you don’t have to give a reason to withdraw.

You can also withdraw by simply emailing marceloc2023@gmail.com — no particular form of words is required. This page exists to make it straightforward, not to be the only way.

Requests are read by a person, usually within a couple of days. Refunds go back to your original payment method.